Refund Policy | Davison Hub - Solved Papers K59 Instant Download

Davison Hub operates davisonhub.online — Zambia's #1 ECZ Past Papers platform. Solved Papers K59 are instant digital PDF downloads via secure professional store (Selar). This policy explains refunds for digital products and tuition.

1. Digital Products — Solved Papers K59 (Instant Download)

Because solved papers K59 are instant digital downloads with auto-generated secure links sent to your email immediately after payment via Selar, all sales are final once download link is generated and delivered. Please verify grade (G12 P1, G12 P2, G9 P1, G9 P2, G7) before purchase.

✅ What we do FREE instead of refund:

If you bought wrong grade, we swap to correct grade FREE within 24 hours — Contact via contact page with receipt. We also resend download link if it went to spam folder (check spam).

⚠️ Check before paying:

Grade, Paper (P1/P2), Year. Preview: 1 solved sample FREE (Q1-Q10) + past papers FREE 2015-2024 unsolved available on free-papers page to confirm quality.

2. When We DO Refund 100%

Not delivered: You paid via Selar but did NOT receive download link/email within 1 hour (Selar system failure) — 100% refund within 24 hours.
Duplicate payment: You paid twice for same product (same Selar receipt x2) — Full refund of duplicate within 3 days.
File corrupted/empty and we cannot fix: If PDF is corrupted/empty and we cannot provide working file within 24 hours — Full refund.
Tuition not delivered: If we cancel tuition class and cannot reschedule within 7 days — Refund for that class hour.

3. When We DO NOT Refund (But We Help)

"I bought wrong grade/paper": Please check before paying — But we SWAP to correct grade FREE via contact page (no refund needed).
"I changed my mind after download": Digital product cannot be returned once downloaded/viewed — But we offer FREE grade swap.
"I found papers free elsewhere": Our value is original teacher solved solutions (not just past papers), organized PDF, 18 Pages Bestseller G12 P1, instant support, 4.9★ reviews — Past papers FREE available, solved K59 is paid solution.
"Downloaded but didn't study": Same as above — Access granted = service delivered.

4. Tuition Refunds — K130/hr • Bundles with Papers K59

Tuition packages include past papers FREE + solved papers K59. Monthly tuition non-refundable after first class attended. If we cancel class, we add extra hour next week. If you miss without 24-hour notice, no refund for that hour. If teacher misses, we refund that hour or add extra hour + K59 paper free.

5. How to Request Help / Refund

Contact via contact.html page or tracking-order page with:

Selar receipt screenshot / Order ID / Email used for purchase
Product name (e.g., G12 P1 18 Pages K59)
Reason + What resolution you want (swap grade / resend link / refund if eligible)

We respond within 12 hours (08:00-19:00 CAT). Eligible refunds: Selar reversal within 3 days, or bank transfer within 5-7 days.

💡 90% of "refund" requests are just download issues — Fixed in 5 minutes:
• Check spam/junk folder for Selar email (subject: "Your download is ready")
• Track via tracking-order.html with your email
• Contact via contact page — We resend secure link instantly. No need to request refund.

6. Security & Validation

All orders validated server-side: price manipulation K0 blocked, max K10,000/item, quantity max 20. No card data stored on our site — Selar handles PCI-compliant secure checkout + auto-download. Instant PDF link expiry after download for security.